- Region: Extreme-Nord
- Ville: Kousseri
- Nom entreprise ou personne: Volontaries des Nations Unies – VNU
- Type de contrat: CDD
Offre d’emploi à ONG Volontaires des Nations Unies – VNU : IT Operations Assistant / Assistant(e) aux opérations informatiques
Country of Assignment Cameroon
Host Institute World Food Programme
Volunteer Category National Specialist
Number of Volunteer 2
Duration 12 months
Expected Starting Date 01-01-2019
Duty Station Kousseri [CMR], Bertoua [CMR]
Assignment Place Non-Family Duty station
UN VOLUNTEER DESCRIPTION OF ASSIGNMENT
CMRR000339–IT Operations Assistant / Assistant(e) aux opérations informatiques
The United Nations Volunteers (UNV) programme is the UN organization that promotes volunteerism to
support peace and development worldwide. Volunteerism can transform the pace and nature of
development and it benefits both society at large and the individual volunteer. UNV contributes to peace
and development by advocating for volunteerism globally, encouraging partners to integrate volunteerism
into development programming, and mobilizing volunteers.In most cultures volunteerism is deeply
embedded in long-established, ancient traditions of sharing and support within the communities. In this
context, UN Volunteers take part in various forms of volunteerism and play a role in development and
peace together with co-workers, host agencies and local communities.In all assignments, UN Volunteers
promote volunteerism through their action and conduct. Engaging in volunteer activity can effectively and
positively enrich their understanding of local and social realities, as well as create a bridge between
themselves and the people in their host community. This will make the time they spend as UN Volunteers
even more rewarding and productive.
Assignment Place Remark
Female candidates are greatly encouraged to apply.
Kousseri is a Non-Family Duty Station while Bertoua is a Family Duty-Station
UN Volunteers will be assigned as follow:
Assignment Title IT Operations Assistant / Assistant(e) aux opérations informatiques
Cameroon is a generally stable country landlocked in a generally unstable region. The persistence of the
conflict with Boko Haram in Nigeria and that of the Central African conflict may create security concerns for
refugees, including those installed in border areas. Yet the level of this threat is considered medium. The
presence of gangs is a second safety aspect that deserves to be considered. Cameroon has
strengthened the security of its eastern regions since the BIR (Rapid Intervention Battalion) in 2001. Thus,
since the resurgence of conflict in Central African end of 2013 the army and the gendarmerie have
significantly increased their presence on the border Eastern country.
Bertoua city, capital of the Eastern Region, is in a relatively quiet security situation. The system put in place
by the administrative authorities maintains at the moderate stage the general level of security which
allows a serene pursuit of the activities of the local populations. However, crime within the urban center
can be seen as the most palpable threat to private property. Even though United Nations personnel and
capabilities are not specific targets, they are not entirely spared.
In the neighboring areas of the CAR, the activism of the armed elements is hampered by the regular
operations of the Security Forces. There are four seasons in the Eastern Region: 02 dry seasons and 02
rainy seasons, (subtropical climate), basic infrastructure as well as leisure and recreational facilities with
limited health facilities available locally;There are 04 commercial banks and the possibility of rapid transfer
with specialized companies. The official languages of Cameroon are English and French. Visa, passport
and yellow fever vaccination card are required for entry. Other vaccinations are strongly recommended.
Kousséri is a city in Far North Province, Cameroon, lying on the border with Chad, across the Chari River
from N’Djamena. It is the capital of the Logone-et-Chari department. It is a market town, and its population
has recently been swollen by refugees from Chad.
Organizational Context & Project Description
The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency fighting
hunger worldwide. The mission of WFP is to end global hunger. Every day, WFP works worldwide to
ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and
children, can access the nutritious food they need.
In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and
natural disasters. After an emergency, WFP uses food to help communities rebuild their shattered lives.
Present in nearly 80 countries, the organization has the global footprint, deep field presence and local
knowledge and relationships necessary to provide access to nutritious food and contribute to the lasting
2. Zero Hunger
UNV Focus Area
Securing access to basic social services
solutions, especially in many of the world’s most remote and fragile areas.
To help Cameroon achieve zero hunger, WFP works with the Government to establish long-term
interventions to improve the resilience of vulnerable communities in Far North, North, Adamaoua and East
regions. Forty (40) percent of Cameroon’s 23.7 million people live below the poverty line and human
development indicators remain low. Poverty has a strong regional dimension concentrated in North, Far
North, Adamaoua and East Regions.
In order to successfully implement the CSP in the Adamawa region, a number of activities will be
implemented in 2018. Among these are ensuring information is accurately managed, activity impact and
results are regularly documented and communicated to our partners and most importantly, that WFP’s
mission and goals are accurately reflected in prominent media reports. WFP is looking for a person who is
enthusiastic in volunteering their skills, knowledge and expertise in relation to these monitoring activities
Under the direct supervision of
Head of Sub Of ice, the UN Volunteer will undertake the following tasks:
Maintain inventory of material and/or database of information, such as, computer related equipment,
communications equipment, website content, training material, etc…
Maintain logs or archives of information, such as computer related logs, trouble tickets, directories,
website publications, registries, data warehouses, reports, etc…
Assist in the deployment/dissemination of standard material, such as, computer hardware and/or
software, applications, programs, directories, telephony, web content, publications, database content,
training material, etc…
Plan and schedule preventive maintenance, troubleshoot IT to identify problems with systems
performance as a result of which make adjustments, replace parts or repair systems components as
Administer user access to systems and databases, monitor system and application usage;
Assist in resolution of problems by monitoring inboxes and responding to queries, identifying and
forwarding issues to the appropriate person;
Assist in training and support of users of technology and systems, such as audio/videoconferences,
meetings, databases, networks etc…
Provide IT support to staff in the office, for a better use of ICT facilities.
Help in maintenance and troubleshooting of LAN and Setting local security policies (cabling, wifi AP,
Escalate IT problems to the IT Service Desk when required (opening – follow-up and closure of
Train staff on proper use of IT equipment and related equipment.
Maintain stocks of spare parts and equipment to support the repair and maintenance of IT equipment
Required Degree Level Bachelor degree or equivalent
and components, along with providing updates for asset management (GEMS).
Provide first level on HF and VHF radio equipment in collaboration with the ICT colleagues based in
Perform other related duties as required.
Furthermore, UN Volunteers are required to:- Strengthen their knowledge and understanding of the
concept of volunteerism by reading relevant UNV and external publications and take active part in UNV
activities (for instance in events that mark International Volunteer Day)- Be acquainted with and build on
traditional and/or local forms of volunteerism in the host country- Provide annual and end of assignment
reports on UN Volunteer actions, results and opportunities using UNV’s Volunteer Reporting ApplicationContribute
articles/write-ups on field experiences and submit them for UNV publications/websites,
newsletters, press releases, etc.- Assist with the UNV Buddy Programme for newly-arrived UN VolunteersPromote
or advise local groups in the use of online volunteering, or encourage relevant local individuals
and organizations to use the UNV Online Volunteering service whenever technically possible.
Effective and timely support to the IT projects deployed in the Sub Office in Bertoua.
Timely support to the preventive and reactive maintenance for the ICT’s equipment and
infrastructures in Bertoua SO along with the Warehouses.
Timely and effective end user support provided.
Timely report and escalation of ICT problems at the level to the CO.
Timely update of the asset management database (GEMS) of the Sub office in Bertoua.
• Le développement des capacités grâce à l’encadrement, le suivi et la formation continue, en travaillant (y
compris la supervision) avec le personnel national ou les homologues de la contrepartie
(gouvernementale ou non-gouvernementale, y compris les partenaires d’exécution (IP); • La perspective
de l’âge, du genre et de la diversité (AGD) est systématiquement appli-quée, intégrée et documentée
dans toutes les activités tout au long de l‘affectation • Un rapport des réalisations dans le domaine du
volontariat pour la paix et le développe-ment pendant l’affectation, comme par exemple le nombre de
volontaires mobilisés, la participation aux activités et la contribution au développement des capacités.
• The development of capacity through coaching, mentoring and formal on-the-job training, when working
with (including supervising) national staff or (non-) governmental counter-parts, including Implementing
Partners (IPs); • Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and
documented in all activities throughout the assignment • A final statement of achievements towards
volunteerism for peace and development dur-ing the assignment, such as reporting on the number of
volunteers mobilized, activities participated in and capacities developed
Required experience 36 months
Need Driving Licence No
Condition of Service Click here to view Conditions of Service
Education – Additional Comments
Computer Sciences or Telecommunication
At least 3 years of relevant professional experience in hardware maintenance or within relevant fields.
French (Mandatory) , Level – Fluent
AND – English (Mandatory) , Level – Working Knowledge
Area of Expertise
IT architecture and IT project management Mandatory
Other information and telecommunications technology experience Mandatory
Area of Expertise Requirement
Competencies & Values
Commitment and Motivation
Commitment to Continuous Learning
Planning and Organizing
Respect for Diversity
Working in Teams
Conditions of Service and other information
Conditions of Service:
The contract lasts for the period indicated above with possibility of extensions subject to availability of
funding, operational necessity and satisfactory performance. However, there is no expectation of renewal
of the assignment.
Travel to duty station (if applicable) and a Settling-In-Grant will be provided in the event the duty station is
not within commuting distance from the place of recruitment. The applicable Volunteer Living Allowance is
provided monthly to cover housing, utilities and normal cost of living expenses. Life, health and permanent
disability insurance are included (health insurance for up to 3 dependents), as well as final repatriation (if
applicable) and resettlement allowance for satisfactory service.
Furthermore, in non-family duty stations that belong to hardship categories D or E, as classified by the
ICSC, a Well-Being Differential (WBD) on a monthly basis will be provided.
For UN Volunteer entitlements, kindly refer to the link https://vmam.unv.org/calculator/entitlements
Supervision, induction and duty of care of UN Volunteers
UN Volunteers should be provided equal duty of care as extended to all host entity personnel. Host entity
support to the UN Volunteer includes, but is not limited to:
Introductory briefings about the organisation and office-related context including security, emergency
Application Code CMRR000339-3263
procedures, good cultural practice and orientation to the local environment;
Support with arrival administration including setting-up of bank accounts, residence permit
applications and completion of other official processes as required by the host government or host
Structured guidance, mentoring and coaching by a supervisor including a clear workplan and
Access to office space, equipment, IT support and any other systems and tools required to complete
the objectives of the assignment including a host entity email address;
Access to shared host entity corporate knowledge, training and learning; ?
Inclusion of the volunteer in emergency procedures such as evacuations;
DSA for official travel, when applicable?;
All changes in the Description of Assignment occurring between recruitment and arrival or during the
assignment need to be formalized with the United Nations Volunteer Programme.
* In case you are not yet registered in the UNV Talent Pool?
1. Start by registering your profile at https://vmam.unv.org/candidate/signup.
2. After creating your account, complete all sections of your profile and submit it.
3. Then go to ‘My Page at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’
hyperlink. Lastly, select the special call to which you would like to apply.
* In case you are already registered in the UNV Talent Pool?
1. Please first update your profile at https://vmam.unv.org/candidate/profile.
2. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’
hyperlink to select the special call to which you would like to apply.
NB: This is a national UN Volunteer assignment, therefore only nationals of Cameroon and legal residents
in Cameroon with the status of refugee or with the status of being stateless are eligible to apply.
Female candidates are greatly encouraged to apply.
Application deadline: 05-10-2018
* Si vous n’êtes pas encore enregistré(e) dans la base de données électronique du programme
des Volontaires des Nations Unies
1. Veuillez d’abord créer votre profil directement à l’adresse https://vmam.unv.org/candidate/signup ou en
suivant les instructions sur le site www.unv.org
2. Après avoir créé votre compte, complétez les informations de toutes les sections, téléchargez tous les
documents demandés et enregistrez-le.
3. Ensuite, allez à ‘Ma page’ à https://vmam.unv.org/candidate/mypage, cliquez sur le lien « Recrutement
spécial » et sélectionnez l’appel spécial auquel vous souhaitez postuler.
* Si vous êtes déjà enregistré(e) dans la base des données du programme VNU
1. Veuillez d’abord mettre à jour votre profil à l’adresse https://vmam.unv.org/candidate/profile
2. Ensuite, allez à ‘Ma page’ à https://vmam.unv.org/candidate/mypage et cliquez sur le lien «
Recrutement spécial » et sélectionnez l’appel spécial auquel vous souhaitez postuler.
NB : Il s’agit d’un poste réservé aux Volontaires des Nations Unies Nationaux. Seuls les ressortissants du
pays de programme ou les résidents légaux du pays de programme avec le statut de réfugié ou encore
les résidents légaux du pays ou du territoire de programme avec le statut d’apatride sont admissibles à
déposer leur candidature.
Les candidatures féminines sont vivement encouragées.
Date limite de candidature : 05-10-2018
United Nations Volunteers is an equal opportunity programme which welcomes applications from qualified
professionals. We are committed to achieving diversity in terms of gender, nationality and culture.