Offre d’emploi ONG UNHCR : Registration Officer

  • Région: Est
  • Ville: Bertoua
  • Nom entreprise ou personne: UNHCR
  • Type de contrat: CDD


Offre d’emploi ONG UNHCR : Registration Officer

Job Title Registration Officer
Job ID 14359
Location Bertoua, Cameroon
Salary Grade P3
Hardship Level C
Family Location Type Family

Procedures and Eligibility
Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Duties and Qualifications
Registration Officer

The Registration Officer manages and oversees UNHCR’s registration procedures and decision-making as well as related activities in the operation. The Registration Officer may be directly responsible for or extensively contributes to developing and implementing an operation-specific registration strategy in compliance with the overall protection objectives of the office, to ensure that registration is effectively used for the identification of specific protection needs, for the management of operations, and for the achievement of durable solutions.

The Registration Officer provides day-to-day supervision, direction and support to UNHCR staff engaged in Registration and related activities (including Reception, Filing and Data Management staff), and monitors the efficiency and quality of registration processes, identity and entitlement documentation activities and population data management.

The Registration Officer collaborates closely with Protection, Programme, Operational Data Management and Information Management colleagues as well as with key UN and international organizations, NGOs and partners on the provision of quality population data for the delivery of targeted protection or assistance interventions and programming and planning. The Registration Officer also liaises with other Registration operations in the region, the Regional Registration Officer, the Bureau and the Identity Management and Registration Section (IMRS) in DPSM to promote regional and global consistency in Registration standards and population data management. The launching of UNHCR¿s new, online case and identity management applications (proGres in Partnership and the Biometrics Identity Management System, BIMS) will require extensive contribution from the Registration Officer in relation to both business input on usage of the tools and the deployment of the tools to support continuous registration, data management and other case-related activities.


– The operation has sufficient support to set up a clear and coherent Registration strategy which reflects UNHCR¿s country, regional and global priorities and objectives.
– UNHCR’s Registration Standard Operating Procedures (SOPs) are implemented in accordance with relevant UNHCR standards and policies.
– Persons of concern have fair and transparent access to registration procedures.
– The integrity of UNHCR’s registration procedures is ensured and refugee identities are secured over time through the implementation of case management and identity management tools.
– UNHCR’s population database (proGres) is maintained to a high standard and remains a reliable, trusted source of personal information and protection needs of persons of concern to UNHCR.

– Contribute to the design of appropriate registration strategies and approaches for populations of concern in compliance with the protection strategy of the operation, ensuring that registration standards are met and that appropriate methodologies and technologies are implemented.
– Plan, implement and monitor registration-related activities, as part of UNHCR¿s normal planning cycle to ensure that provision is made for material and human resources to adequately support the process.
– Design, implement and revise, as required, operation-specific SOPs for all aspects of registration in accordance with applicable standards and policies, including provisions for the protection of individual data and prevention and identification of fraud.
– Contribute to the development, enhancement and implementation of the online case and identity management applications (proGres in Partnership and BIMS).
– Design appropriate procedures and systems for the assurance of quality registration data through the implementation of continuous registration and verification exercises, including the facilitation of additional data collection in accordance with operational programming and protection needs.
– Conduct regular data quality and audit checks to monitor the accuracy of data collected as well as a tool for identification and prevention of fraud.
– Develop and maintain information campaigns and processes to ensure that persons of concern, Government authorities and partners have accurate information on registration procedures, including UNHCR standards, policy and practice.
– Advocate with and support Government authorities and partners to establish and strengthen fair and efficient Registration procedures including the recognition of UNHCR identity and entitlement documentation and associated rights.
– In cooperation with Protection staff; design, implement and monitor procedures for the identification and referral of persons of concern with specific needs who may require follow-up protection interventions.
– Assist in developing data management approaches and processing methodologies for efficient and accountable delivery of both material and cash-based assistance and other programming and protection needs.
– In cooperation with Operational Data Management and Information Management staff, standardize consolidation and timely dissemination of reports and statistics on persons of concern, which will inform programme, planning, protection interventions and statistical reporting activities.
– Develop data sharing agreements in close cooperation with Protection colleagues and the Regional Registration Officer.
– Provide training to UNHCR and partner staff in registration methodologies, technologies and standards, to enable them to conduct registration activities and to manage registration and case related data on a continuous basis.
– Support the country team to establish and strengthen internal capacity and/or that of government counterparts to manage registration and maintain population information.
– Document and report on registration activities at the operation level, and report on the impact of support interventions to the management of operations.
– Undertake other related responsibilities or functions as required.

– Advise staff on planned registration activities, review plans and requests to ensure that they are in agreement with UNHCR standards
– Enforce compliance by UNHCR staff engaged in registration and related activities with UNHCR standards, policies and operation-specific SOPs for all aspects of the registration operation.
– Represent UNHCR with relevant external partners in-country, as applicable.
– Design and review registration and registration-related documents, reports and statistics for internal use.

– Undergraduate degree (equivalent of a BA/BS) in Social Sciences, Demography, Statistics, Information Technology, Geography, Political Science, Law, Business Administration, Humanities or related fields.
– Minimum 6 years (5 years with graduate degree (equivalent of a Master’s)) of relevant experience.
– Strong understanding of the principles of and concepts of international protection and UNHCR.
– Strong team building, managerial, planning, coordination and representation skills.
– Excellent computer skills, particularly in data management.
– Excellent knowledge of English and working knowledge of another UN language.

(In offices where the working language is not English, excellent knowledge of working language of duty station and working knowledge of English.)

*** For National Officer positions, very good knowledge of local language and local institutions is essential.

– Technical expertise in registration, individual case management and identity management systems, including proGres, in refugee and internal displacement situations.
– Knowledge of UNHCR and interagency policies, standards, programmes and humanitarian operations in a variety of geographical locations and operational contexts.
– Familiarity with planning, programming and implementation of registration operations at the field levels, including strategic planning, project development, budgeting and resource mobilization.
Position Competencies
C001L3 – Accountability Level 3
C002L3 – Teamwork & Collaboration Level 3
C003L3 – Communication Level 3
C004L3 – Commitment to Continuous Learning Level 3
C005L3 – Client & Result Orientation Level 3
C006L3 – Organizational Awareness Level 3
M001L3 – Empowering and Building Trust Level 3
M003L3 – Judgement and Decision Making Level 3
M004L3 – Strategic Planning and Vision Level 3
X001L3 – Analytical Thinking Level 3
X003L3 – Technological Awareness Level 3
X005L3 – Planning and Organizing Level 3
Additional Information
Before applying to this position, we strongly encourage colleagues to read the country specific FAQs information leaflets which can be found on the Intranet under Staff Resources > Duty of Care. The information leaflets are specifically designed to answer some of the key questions potential applicants might have before deciding to apply.

– Experience in implementing field protection at the point of delivery;
– Training and capacity building of implementing and governmental partners;
– Demonstrated drafting skills in English would be desirable;
– Demonstrated ability to manage a large team and coordinate with other Field Offices;
– The operational context requires ability to work collaboratively with government counterparts the majority of
refugees reside in villages alongside with the host community;
– Consensus teambuilding and cultural sensitivity needed as the team is diverse;
– On-the-job coaching and mentoring of national staff;
– Experience in dealing with multiple crises;
– Ability to come up with innovative and creative solutions to operational challenges;
– Change management (when an office is downsizing and/or restructuring);
This is a post-emergency situation in the North, Adamawa and Eastern regions in Cameroon with continuing influx of refugees of around 200 new arrivals being flagged per week;
The office will be restructuring next year with the transfer of the sub office from Batouri to Bertoua in the East as well as the opening of a new office in Touboro in the North;
Transition from emergency situation to protracted refugee camp situation;
The number of implementing partners on the ground has been reduced and there may be gaps in covering some of the locations where the refugees reside;
National presidential elections are upcoming in 2018 and refugees (or other persons of concern) are not the main focus of the government;
The sensitive security situation has led to refugees often being blamed for security incidents;
Hostile relations between the refugees and local population in few locations over scarce natural resources;
Emphasis on livelihoods and self-reliance as an exit strategy in the light of reduction in funding;
Refugee status in this zone is conferred by UNHCR mainly on a prima-facie basis for CAR refugees.
Cameroon is a generally stable country landlocked in a generally unstable region. The persistence of the conflict with Boko Haram in Nigeria and that of the Central African conflict may create security concerns for refugees, including those installed in border areas. Yet the level of this threat is considered medium. The presence of gangs is a second safety aspect that deserves to be considered. Cameroon has strengthened the security of its eastern regions since the BIR (Rapid Intervention Battalion) in 2001. Thus, since the resurgence of conflict in Central African end of 2013 the army and the gendarmerie have significantly increased their presence on the border Eastern side of the country
Bertoua city, capital of the Eastern Region, is in a relatively quiet security situation. The system put in place by the administrative authorities maintains at the moderate stage the general level of security which allows a serene pursuit of the activities of the local populations. However, crime within the urban center can be seen as the most palpable threat to private property. Even though United Nations personnel and capabilities are not specific targets, they are not entirely spared.
In the neighboring areas of the CAR, the activism of the armed elements is hampered by the regular operations of the Security Forces.
Operational Context
No job description available
Closing Date
Please note that the closing date for all vacancies in the September 2017 Compendium is Monday 6 November 2017 (midnight Geneva time).

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